Refund Policy

7-day money-back guarantee (first-time subscribers)

If you are a first-time MindArc Premium subscriber and you cancel within 7 days of your initial purchase, you will receive a 100% refund. To request:

• Email hello@mindarc.dev with "Refund request" in the subject line.
• Include your account email address.
• We will process your refund within 5 business days.

No explanation required. No "are you sure?" surveys. No retention games.

After 7 days

After the 7-day window, we do not offer automatic refunds. However:

• You can cancel anytime and you will not be charged again.
• Your subscription remains active until the end of your current billing period.
• We may, at our discretion, offer prorated refunds for documented technical issues that prevent you from using the service. Email us to discuss.

Cancellations

You can cancel your subscription directly from your account dashboard — no need to contact support. After cancellation:

• You retain access until the end of your current billing period.
• You will not be charged again.
• Your account data is retained per our Privacy Policy (deleted within 30 days upon request).

Chargebacks

If you have a billing concern, please contact us at hello@mindarc.dev before initiating a chargeback with your card issuer. We resolve most disputes quickly and would rather work with you directly.

Free trials

MindArc does not currently offer free trials. We may introduce them in the future. If you start a free trial and don't cancel before it ends, your subscription will begin automatically at the standard rate.

Contact

Questions about refunds? Email hello@mindarc.dev. We respond within 24 hours.